STORE POLICIES
PRIVACY POLICY
PRIVACY NOTICE
This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from bleco.art (the "Site").
Personal Information We Collect
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies installed on your device. Additionally, as you navigate through the Site, we collect information about the web pages or products you visit, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically collected information as "Device Information."
We collect device information using the following technologies:
- "Cookies" are text files that are automatically downloaded and stored on the user's computer hard drive when browsing a specific website. They allow the web server to remember certain information about that user, including their preferences for viewing pages on that server, username, and password. For more information about cookies and how to disable them, visit http://www.allaboutcookies.org.
- "Log files" track actions occurring on the Site and collect data such as your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- "Web beacons," "tags," and "pixels" are images embedded in a web page or email that can be used to monitor visitor behavior, such as storing information such as the user's IP address, length of interaction time on that page, and the type of browser used, among other things.
In addition, when you make or attempt to make a purchase through the Site, we collect certain information about you, such as your name, shipping address, payment information (including credit card numbers), email address, and phone number. We refer to this information as "Order Information."
When we refer to "Personal Data" in this Privacy Policy, we mean both Device Data and Order Data.
How do we use your personal information?
We use the Order Data we collect generally to process any orders placed through the Site (including processing your payment information, arranging for shipping, and sending you order confirmations). In addition, we use this Order Information to:
- Communicate with you.
- Analyze our orders to detect potential risk or fraud.
- When consistent with the preferences you have shared with us, provide you with information or advertising related to our products or services.
- Inform you about changes or new products or services that are relevant to you.
- Evaluate the quality of service; and
- Conduct internal consumer research.
We use the Device Information we collect to help us detect potential risk and fraud (in particular, your IP address) and, more generally, to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to evaluate the success of our marketing and advertising campaigns).
Sharing Your Personal Information
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Wix to power our online store; You can learn more about how Wix uses your Personal Information here: https://es.wix.com/about/privacy. We also use Google Analytics to help us understand how our customers use the Site; you can learn more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
Finally, we may also share your Personal Data to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful request for information we receive, or to otherwise protect our rights.
Behavioral Advertising
As described above, we use your Personal Data to provide you with targeted advertising or marketing communications that we believe may be of interest to you. For more information on how targeted advertising works, you can visit the Network Advertising Initiative ("NAI") educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
You can opt out of targeted advertising using the following links:
- Facebook: https://www.facebook.com/settings/?tab=ads
- Google: https://www.google.com/settings/ads/anonymous
- Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance's opt-out portal at: http://optout.aboutads.info/.
Do Not Track
Please note that we do not alter our Site's data collection and use practices when we see a Do Not Track signal from your browser.
Your Rights
You have the right to access the personal information we hold about you and to request that your personal information be corrected, updated, or deleted. If you wish to exercise this right, please contact us using the contact information below. bruno@bleco.art
Additionally, if you are a European resident, please note that we are processing your information to fulfill contracts we may have with you (for example, if you place an order through the Site), or otherwise to pursue our legitimate business interests listed above. Please also note that your information will be transferred outside of Europe, including to Mexico and the United States.
To whom can you file complaints and claims regarding the improper processing of your personal data?
If you believe that your right to personal data protection has been violated by any conduct of our employees or by our actions or responses, or if you suspect that the processing of your personal data violates the provisions of the Federal Law on the Protection of Personal Data Held by Private Parties, you may file the corresponding complaint or claim with the IFAI (Institutional Institute of Information and Communications). For more information, please visit www.ifai.org.mx.
Data Retention
When you place an order through the Site, we will retain your Order Information for our records unless and until you request that we delete this information.
Changes
We may update this privacy policy from time to time to reflect, for example, changes in our practices or for other operational, legal, or regulatory reasons.
Minors
The Site is not intended for persons under the age of 18.
Modifications to the Privacy Notice
We reserve the right to make modifications or updates to this privacy notice at any time to address legislative developments, internal policies, or new requirements for the provision or offering of our services or products.
These modifications will be made available to the public through the following means: visible announcements in our establishments or customer service centers; on our website, in the privacy notice section; or we will send them to the last email address you provided to us.
Contact Us
For more information about our privacy practices, if you have any questions, or if you would like to file a complaint, please contact us by email at bruno@bleco.art
Bleco
[Responsible for the protection of your personal data]
Adolfo Prieto, Col. Del Valle, 03100, Mexico City, Mexico
PURCHASING POLICY
BLECO® products are handmade, so there may be minor variations in size and paint color.
PRODUCT AVAILABILITY
Pieces displayed in the online store will be ready to ship within 3-20 days after payment has been received.
If there is a change in product availability after the customer has made a purchase, BLECO® staff will contact the customer to provide another purchase option or issue a full refund within 30 business days.
PRICES
Prices shown on the website are in Mexican pesos. BLECO® reserves the right to change prices at any time without prior notice.
PAYMENT METHODS
The following payment methods are accepted: American Express®, MasterCard®, Visa® through PayPal®, and bank deposits/funds transfers.
Customers may modify or cancel their order within the first 12 hours after payment has been made by sending an email to: bruno@bleco.art.
SHIPPING AND FEES
The customer is responsible for the shipping address provided through the site. They assume responsibility for entering their information.
EXCHANGES AND RETURNS
Returns or exchanges of artwork are acceptable here at Bleco. We understand that art may appear different in person compared to the online representation of the product. We strive to represent the artwork to the best of our ability; however, discrepancies in the overall color and texture of the artwork may vary. Returns and exchanges are handled on a case-by-case basis.
To initiate a return, you can contact us at bruno@bleco.art. If your return is accepted, we will send you a return label, as well as instructions on how and where to send your package. Items sent to us without first requesting a return will not be accepted.
Exchanges and returns are not accepted for personalized products.
DAMAGES AND PROBLEMS
Please inspect your order upon receipt and contact us within 48 hours if the item is defective, damaged, or if you received the wrong item. Please include a photograph of the product along with a description of the damage so we can assess the problem and resolve it. All artwork shipped is shipped with insurance provided through envia.com.
EXCEPTIONS / NON-RETURNABLE ITEMS
Certain types of items cannot be returned, such as personalized products (such as special orders or custom items). Please contact us if you have questions or concerns about your specific item.
REFUNDS
We will notify you once we have received and inspected your return and let you know whether your refund has been approved. If approved, your original payment method will be automatically refunded. Please note that it may take some time for your bank or credit card issuer to process and post your refund.
For additional product information, please contact us at bruno@bleco.art
PAYMENT METHODS
How do I know my payment transaction is secure?
We ensure that every credit card transaction takes place in a secure environment. The Bleco Art Studio payment system is encrypted with 128-bit SSL. You can verify that the transaction is secure if you see a padlock in the top right corner of your web browser. We do not retain your credit card information after your order is completed. It is sent directly to our banks. You can rest assured that with every purchase, your credit card or bank account information will be secure. Bleco is committed to providing all its customers with a safe, enjoyable, and hassle-free online shopping experience. For your security, Bleco has implemented a secure payment screening process. Confirmation of customer details for certain orders may be required before the order is processed. Please ensure you provide accurate and up-to-date contact information in case we need to confirm the security of your order.
Available payment methods:
Paypal
Mercadopago
Bank Transfer
What is PayPal?
PayPal is a payment method for online purchases that allows users to send and receive money online. PayPal offers a fast, secure, and easy payment method without revealing your credit card or other financial information to the seller.
How do I sign up for PayPal?
You can sign up for a PayPal account on the PayPal website.
Who should I contact if I have a problem with my PayPal account?
Unfortunately, we are unable to provide assistance with PayPal account issues. Please contact PayPal Customer Service directly.
When will my payment be deducted from my PayPal account?
The payment will be deducted from your PayPal account immediately after payment.